NN group
UX/UI DESIGN
NN Group and National Nederlanden is a financial services company active in 11 countries. It provide retirement services, pensions, insurance, banking and investments to approximately 20 million customers Being officially hired as UX/UI Expert sounds challenging to say the least. See below how I'm doing my best about it.
CLIENT
NN Group
SERVICES
UX/UI
YEAR
2023-2024
My work is to give advise about UX/UI best practices within the different countries of the group while keeping their work aligned with the Design System team. I do workshops, create proof of concepts and help to define design strategy for new digital products.
Overview
I was hired in 2023 to be part of the TSI and Design System teams. TSI is a frontend development team that works with many of these 11 countries. The Design System team is responsible of creating and updating the NN guidelines. My in-between role impacts in these areas:
- Aligning countries patterns with the company design principles
- Couching teams about design thinking
- Ideating new features
Remote work with different cultures
Being responsible of getting aligned different teams from different countries may be challenging, and is for sure, extremely enriching. It's important to be open to listen each team and learn as much as possible of the differences before jumping into any idea.
Design Thinking or Double Diamond may sound like over-used terms but I believe the adoption of these frameworks in a flexible way can help big time departments not very used to think about the user experience.
©2024 Chus Margallo