UX/UI Expert at Nationale nederlanden. W** Means?

UX/UI Expert at Nationale nederlanden. W** Means?

Strategy - UX/UI Design - Design System

NN Group and National Nederlanden is a financial services company active in 11 countries. It provide retirement services, pensions, insurance, banking and investments to approximately 20 million customers Being officially hired as UX/UI Expert sounds challenging to say the least. See below how I'm doing my best about it.

SERVICES

UX/UI DESIGN

DESIGN SYSTEM

STRATEGY

YEAR

2023-Current role

Overview

I was hired in 2023 to be part of the TSI and Design System teams. TSI is a frontend development team that works with many of these 11 countries. The Design System team is responsible of creating and updating the NN guidelines. My in-between role impacts in these areas:

- Aligning countries patterns with the company design principles
- Couching teams about design thinking
- Ideating new features

Remote work with different cultures

Being responsible of getting aligned different teams from different countries may be challenging, and is for sure, extremely enriching. It's important to be open to listen each team and learn as much as possible of the differences before jumping into any idea.

Design Thinking or Double Diamond may sound like over-used terms but I believe the adoption of these frameworks in a flexible way can help big time departments not very used to think about the user experience.

Design Thinking or Double Diamond may sound like over-used terms but I believe the adoption of these frameworks in a flexible way can help big time departments not very used to think about the user experience.

DESIGN SYSTEM

For a corporation of this size we have a quite lean design system. To keep it in this way we need to work extremely well aligned and open to hear any new initiatives or problems the different designers may face when using the system. We keep different communication channels open and we do often collaborative sessions looking for new design solutions.

ACCESSIBILITY

For us, I guess for everybody in the industry, accessibility is a big thing. For obvious reasons society is starting to be aware of the importance of it, not only in the digital world. As a person is also quite difficult to ignore it once you start to learn about it.

In the design system team we work following the W3C standards and guidelines and we are extremely focus on helping to build digital products based on the principles of accessibility, internationalization, privacy and security.

© Chus Margallo

2024